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FAQs - Frequently Asked Questions

Frequently Asked Questions

What is your product range?
We offer a wide variety of products including skincare, haircare, and baby care products made with natural, toxin-free ingredients.
How do I know my skin type?
Observe how your skin feels during the day and after cleansing. If your T-zone is oily but cheeks are dry, you have combination skin.
At what age should I start anti-aging treatments?
It’s recommended to start preventive skincare in your mid-20s with sunscreen and moisturizers; specialized treatments can start later.
Are your products toxin-free?
Yes, all our products are free from harmful chemicals and toxins, tested for safety and effectiveness.
Which face wash is best for dry skin?
Our hydrating face wash with natural oils is specially formulated to moisturize and cleanse dry skin without stripping natural oils.
What is the purpose of face serums?
Face serums deliver concentrated active ingredients deep into the skin for targeted treatment like hydration, anti-aging, or brightening.
How long does shipping take?
Shipping typically takes 5-7 business days depending on your location.
Can I return or exchange a product?
Yes, returns or exchanges are accepted within 7 days of delivery if the product is unopened and in original condition.
How can i track my order ?
After placing your order, you will receive a tracking number via email.
What payment methods do you accept?
We accept credit/debit cards, net banking, UPI, and cash on delivery (where applicable).
How long does delivery take?
Delivery usually takes 3-7 business days depending on your location.
Can I cancel or modify my order?
You can cancel or modify your order within 24 hours of placing it by contacting our support team.
Do you offer international shipping?
Currently, we only deliver within the country. International shipping is not available.
How can I return a product?
If you receive a damaged or wrong product, you can request a return within 7 days of delivery. Please contact our support for the return process.